1. Definitions
- "Personal Data" means any information that relates to an identified or identifiable individual.
- "User" means any individual who accesses or uses the Platform.
- "User Content" refers to information, files, notes, tasks, prompts, documents, or other data uploaded, submitted, or generated by users on the Platform.
- "Processing" means any operation performed on personal data including collection, storage, analysis, transmission, or deletion.
2. Information We Collect
3.1 Information Provided by Users
When you create an account or interact with the Platform, you may provide information including:
- Name
- Email address
- Account credentials
- Profile information
- Communications or support inquiries
- Notes, reminders, tasks, or other information entered into the Platform
- Documents or files uploaded to the Platform
Users remain responsible for ensuring that any information uploaded to the Platform complies with applicable laws and does not infringe the rights of third parties.
3.2 Usage and Device Information
When users access the Platform, certain information may be automatically collected, including:
- IP address
- Browser type and version
- Device type and operating system
- Session timestamps
- System logs and diagnostic data
- Feature usage patterns
3.3 Platform Interaction Data
We may collect information relating to how users interact with the Platform, such as:
- Navigation behavior
- Interactions with tools or features
- Frequency of usage
- Preferences or configuration settings
3.4 Information from Third-Party Integrations
If users connect third-party services or applications to the Platform, KoshaX may receive information from those services as permitted by the user and in accordance with the privacy policies of those third parties.
3. How We Use Information
KoshaX may use collected information for the following purposes:
- Platform Operations: To provide, maintain, and operate the Platform.
- Account Management: To create and manage user accounts and authentication systems.
- Service Delivery: To enable users to create, store, organize, and process information using the Platform.
- Product Improvement: To improve features, usability, performance, and reliability.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance.
- Security and Fraud Prevention: To detect and prevent fraud, abuse, unauthorized activity, or security incidents.
- Compliance: To comply with legal obligations, regulatory requirements, or lawful government requests.
- Research and Development: To develop new features, services, and technological improvements.
We may also use aggregated or anonymized data for analytical and product development purposes.
4. Processing of User Content and AI-Enabled Features
KoshaX provides tools that may involve automated systems, algorithms, or artificial intelligence technologies designed to assist users in organizing and retrieving information.
When users upload or input content on the Platform:
- the Platform may analyze such content using automated processing
- the processing may generate insights, suggestions, or structured outputs
This processing is performed solely for the purpose of providing Platform functionality and improving the user experience.
KoshaX does not claim ownership of User Content. However, by using the Platform, users grant KoshaX a limited, non-exclusive license to process, store, and analyze User Content solely for the purpose of operating and improving the Platform.
5. Sharing and Disclosure of Information
No sale of personal dataKoshaX does not sell personal data to third parties. However, information may be shared under the following circumstances:
Service Providers
KoshaX may engage trusted third-party service providers to support the operation, maintenance, and improvement of the Platform. These may include providers of cloud infrastructure, data hosting, analytics, security monitoring, communication services, customer support tools, and artificial intelligence or machine learning services, including large language model (LLM) providers.
Where Service Providers process personal data or User Content, they do so on behalf of KoshaX and are subject to appropriate contractual obligations, including confidentiality, data protection, and security requirements. KoshaX implements reasonable safeguards to limit data sharing to what is necessary for the provision of services. Where applicable, KoshaX seeks to ensure that such Service Providers do not use personal data for their own independent purposes, except as required for service provision or as permitted under applicable law.
Legal and Regulatory Requirements
KoshaX may disclose information where required by law, court order, regulatory authorities, or lawful government requests.
Protection of Rights
Information may be disclosed where necessary to enforce our terms of service, investigate fraud or abuse, protect the safety of users or the public, or protect the rights and property of KoshaX.
Business Transfers
If KoshaX undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction subject to appropriate confidentiality protections.
Third-Party Services
- OpenAI - AI/LLM processing
- Google Gemini - AI/LLM processing
- Karix - WhatsApp messaging services
- AWS - Cloud Infrastructure
6. Data Storage and International Transfers
KoshaX may store and process information using cloud infrastructure and service providers located in various jurisdictions. As a result, information may be transferred and processed outside the user's country of residence.
KoshaX ensures that such transfers occur in accordance with applicable legal requirements and that appropriate safeguards are implemented to protect user information.
7. Data Security
KoshaX implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Security measures may include:
- Access controls
- Encrypted communications
- Secure infrastructure environments
- Monitoring systems
- Internal data protection procedures
However, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
KoshaX retains personal data only for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, it may be deleted or anonymized.
9. User Rights
Subject to applicable law, users may have the right to:
- Request access to their personal information
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent for certain processing activities
- Request restriction of processing
Users may exercise these rights by contacting KoshaX using the contact details provided below. Requests will be handled in accordance with applicable laws.
10. Children's Privacy
The Platform is not intended for individuals under the age of 18 years. KoshaX does not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected without authorization, we will take steps to delete such information.
11. Third-Party Links and Services
The Platform may contain links to third-party websites or services. KoshaX is not responsible for the privacy practices or content of such third-party services. Users are encouraged to review the privacy policies of any external services they access.
12. Changes to This Privacy Policy
KoshaX may update this Privacy Policy from time to time to reflect changes in technology, legal developments, or improvements to our services. Updated versions will be published on the Platform with a revised "Last Updated" date.
Continued use of the Platform after such changes constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
14. Contact Information
KoshaX Technologies Private Limited
WeWork Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar (South Delhi), New Delhi, South Delhi- 110017, Delhi
Email: compliance@koshax.com
Website: https://www.koshax.com