KoshaX Terms and Conditions

1. About KoshaX and Nature of the Services

KoshaX is a technology-enabled digital intelligence, productivity, and information-management platform intended to assist users in capturing, organising, processing, retrieving, and acting upon information, reminders, personal knowledge, tasks, documents, workflows, and contextual insights.

Depending on the features made available from time to time, the Platform may enable users to:

• upload, input, create, import, store, organise, and manage content, notes, tasks, reminders, records, files, communications, and other information;
• receive summaries, suggestions, reminders, prioritisation cues, automated classifications, recommendations, or other system-generated outputs;
• integrate with third-party tools, accounts, communication systems, calendars, email services, storage services, and productivity applications;
• collaborate with authorised users, where applicable;
• access analytics, automation features, search tools, and contextual intelligence functionalities;
• use experimental, beta, or evolving AI-assisted tools;
• initiate, schedule, or execute certain actions on the user's behalf based on user instructions, permissions, or configured workflows, including interactions with connected third-party services, automated task execution, and workflow triggers.

The AI-assisted features of the Platform may leverage large language models, generative AI systems, natural language processing, and related computational technologies.

The Platform is a software service and not a professional advisory service. Unless expressly stated otherwise in writing by the Company, KoshaX does not provide legal, medical, financial, tax, psychological, investment, compliance, employment, or other regulated professional advice.

The Platform may not be available in all countries or regions. KoshaX reserves the right to restrict or limit availability in certain jurisdictions at its sole discretion.

2. Eligibility and Authority

You may use the Platform only if:

• you are at least eighteen (18) years of age, or such higher age as may be required under applicable law to enter into binding contracts;
• you are competent to contract under applicable law;
• you are not prohibited from using the Platform under any applicable law, regulation, sanctions regime, or governmental order; and
• if you are using the Platform on behalf of an entity, you have full authority to accept these Terms on behalf of such entity.

You represent and warrant on an ongoing basis that all information submitted by you to the Company is true, accurate, current, complete, and not misleading.

3. Account Registration and Security

Certain features of the Platform may require creation of an account. In connection with your account:

• you must provide complete, accurate, and up-to-date registration information;
• you must maintain the accuracy of your account information at all times;
• you are solely responsible for safeguarding your login credentials, API keys, passwords, recovery methods, and access devices;
• you are responsible for all activities conducted through your account, whether or not authorised by you, unless caused solely by our gross negligence or wilful misconduct;
• you must notify us immediately if you know or suspect any unauthorised access, security breach, misuse, or compromise of your account.

We may require identity verification, additional onboarding information, enterprise verification, domain verification, or other checks as a condition to account activation, continuation, feature access, or subscription eligibility.

You shall not:

• share account credentials except as expressly permitted for authorised multi-user access;
• impersonate any person or entity;
• create accounts by automated means unless expressly permitted by us in writing.

We reserve the right to disable, suspend, restrict, reclaim, or terminate usernames, accounts, workspaces, organisations, or access credentials where reasonably necessary for security, legal compliance, policy enforcement, prevention of abuse, or protection of the Platform or other users.

4. Subscription Plans, Fees, Billing, and Taxes

Certain Services may be offered on a free, trial, beta, promotional, paid subscription, enterprise, or usage-based basis. The pricing, billing cycle, renewal terms, feature scope, usage thresholds, support tiers, and applicable commercial conditions shall be as specified on the Platform, in an order form, subscription page, proposal, invoice, or other written agreement issued or approved by the Company.

If you subscribe to a paid plan:

• you agree to pay all applicable fees, charges, and taxes in the manner and at the times specified;
• recurring subscriptions may renew automatically for successive billing cycles unless cancelled in accordance with the applicable plan terms;
• to prevent automatic renewal, you must cancel your subscription at least three (3) days before the start of the next billing cycle;
• you authorise us and/or our payment processors to charge your chosen payment method on a recurring basis for renewal subscriptions and applicable add-on services;
• you must maintain a valid payment method and accurate billing details;
• except where required by law or expressly stated otherwise, all payments are non-refundable and non-cancellable once charged.

Unless expressly stated otherwise, fees are exclusive of applicable taxes, levies, duties, withholding, or governmental assessments. You are responsible for all applicable taxes associated with your use of the Services, other than taxes based on our net income.

If payment is overdue, we may, without prejudice to other rights, suspend or downgrade your access, restrict features, impose late fees to the extent permitted by law, and/or terminate the relevant subscription.

In the event of a failed payment, we may retry the charge up to three (3) times over a period of seven (7) days before taking action to suspend or restrict access.

We may revise pricing, introduce new fees, modify usage-based billing, or change plan structures from time to time. For material pricing changes affecting ongoing subscriptions, we will provide at least thirty (30) days' prior written notice before such changes take effect for existing subscribers.

5. Trials, Beta Features, and Early Access Services

We may offer free trials, pilot programs, proof-of-concept environments, sandbox access, beta features, pre-release tools, AI experiments, or early access functionality (collectively, "Beta Services"). Beta Services are provided for evaluation and testing purposes and may contain bugs, errors, defects, interruptions, or other issues.

Notwithstanding anything to the contrary in these Terms:

• Beta Services may be modified, suspended, limited, or discontinued at any time without liability;
• we make no commitment to make any Beta Service generally available;
• Beta Services may be subject to additional restrictions, usage limits, and confidentiality obligations;
• Beta Services are provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law;
• you use Beta Services entirely at your own risk.

6. User Content and Customer Data

The Platform may permit you or your authorised users to input, upload, create, connect, import, submit, transmit, receive, process, store, or otherwise make available text, notes, files, datasets, prompts, documents, images, audio, tasks, reminders, communications, metadata, and other content or information (collectively, "User Content" or "Customer Data").

As between you and KoshaX, and subject to rights granted under these Terms, you retain your ownership rights in your User Content.

You hereby grant KoshaX a worldwide, non-exclusive, royalty-free, revocable (subject to operational and legal necessities), sublicensable solely to our service providers and infrastructure partners, right and licence to host, cache, reproduce, process, analyse, modify for technical formatting, transmit, display, store, back up, and otherwise use User Content solely to the extent necessary to:

• provide, operate, maintain, secure, support, and improve the Platform;
• enable requested features, integrations, automations, search, indexing, summarisation, reminders, and system functionality;
• investigate abuse, enforce these Terms, prevent fraud, and maintain platform integrity;
• comply with legal obligations, lawful orders, and regulatory requirements;
• generate aggregated and de-identified analytics, insights, service metrics, and product intelligence that do not identify you personally.

You represent, warrant, and covenant that:

• you own or have obtained all rights, consents, licences, notices, and permissions necessary to submit and permit the processing of all User Content;
• your User Content, and our use of it as authorised by these Terms, will not infringe, misappropriate, or violate any third-party right, confidentiality obligation, privacy right, data protection requirement, intellectual property right, or applicable law;
• you will not submit any User Content that is unlawful, defamatory, abusive, fraudulent, misleading, obscene, discriminatory, invasive of privacy, or otherwise objectionable;
• where User Content includes personal data, sensitive personal data, regulated information, or third-party data, you have all legally required notices, consents, and processing rights.

You are solely responsible for the legality, quality, integrity, accuracy, reliability, appropriateness, and rights status of all User Content.

7. Sensitive Data and Restricted Information

Unless expressly permitted by the Company in writing for a specific feature, environment, or enterprise arrangement, you shall not upload, submit, process, or store through the Platform any:

• special category or highly sensitive personal data that is prohibited or restricted under applicable law without appropriate legal basis and technical safeguards;
• financial account passwords, full payment card data, classified information, official secrets, or highly confidential government data;
• health records, biometric identifiers, or regulated sector data in violation of applicable legal requirements;
• information belonging to minors where legally required consents have not been obtained;
• content subject to export control, secrecy restrictions, or data localisation restrictions in a manner that violates law.

Where permitted processing of such information occurs, you remain solely responsible for compliance with all applicable consent, notice, security, and regulatory requirements unless otherwise expressly agreed in writing.

8. AI Features, Automated Processing, and Output Disclaimer

Certain Services may use artificial intelligence, machine learning, probabilistic models, natural language processing, automation systems, ranking models, pattern recognition, or similar computational methods to generate summaries, insights, reminders, classifications, recommendations, suggested actions, extracted information, prioritised content, or other outputs (collectively, "Outputs").

You acknowledge and agree that:

• Outputs are generated automatically and may be incomplete, inaccurate, outdated, biased, misleading, or inappropriate for your specific context.
• Outputs may be based on patterns, inferences, user inputs, third-party data, metadata, or probabilistic systems and are not guaranteed to be correct or fit for any purpose.
• Similar or identical outputs may be generated for different users, and outputs may not be unique.
• You are solely responsible for reviewing, validating, and independently evaluating all Outputs before relying on them.
• The Platform is intended to assist human decision-making and organisation, not replace human judgment.
• KoshaX shall not be responsible for any decision, action, omission, loss, damage, compliance failure, or consequence arising from your reliance on any Output.
• You must not treat any Output as legal, medical, financial, tax, employment, therapeutic, investment, or other regulated professional advice.
• AI-generated Outputs may contain factual inaccuracies, fabricated references, invented citations, or other content not grounded in fact (sometimes referred to as "hallucinations"). You must not rely on such Outputs for any critical, financial, legal, regulatory, health-related, or high-stakes decision without independent professional verification.
• Users operating in regulated industries are advised to maintain human review of all AI-generated Outputs before acting upon them.

You further acknowledge that the quality and relevance of Outputs depend significantly on the completeness, quality, lawfulness, and context of the User Content and prompts supplied by you or connected systems.

9. Third-Party Services and Integrations

The Platform may interoperate with or permit connections to third-party websites, software, APIs, applications, plugins, payment processors, cloud providers, messaging services, calendars, storage tools, productivity tools, AI providers, analytics tools, or other external services (collectively, "Third-Party Services").

Your use of Third-Party Services may be subject to separate terms, privacy policies, licences, and fees imposed by the applicable third-party provider. KoshaX does not control and is not responsible for any Third-Party Services, including their:

• availability, uptime, continuity, discontinuation, or interoperability;
• data handling practices, privacy posture, security controls, or legal compliance;
• functionality, performance, outputs, content, or accuracy;
• acts, omissions, breaches, failures, or changes.

By enabling or using an integration, you instruct and authorise KoshaX to access, receive, process, transmit, and exchange relevant data with the relevant Third-Party Service as necessary to provide the integration.

We may add, remove, suspend, or limit integrations at any time. We are not liable for any unavailability, data loss, corruption, interruption, or damage caused by or resulting from Third-Party Services.

10. AI Sub-Processors

The AI-assisted features of the Platform may be powered by third-party large language models or AI service providers ("AI Sub-Processors"). A current list of AI Sub-Processors is available in our Privacy Policy. User Content submitted as prompts or inputs to AI features may be processed by such AI Sub-Processors in accordance with their respective terms and data policies. KoshaX will maintain appropriate contractual safeguards with AI Sub-Processors regarding data confidentiality and security.

11. Acceptable Use Restrictions

You agree not to, and shall not permit any third party to, use the Platform in any manner that:

• violates any applicable law, regulation, court order, sanction, or governmental directive;
• infringes, misappropriates, dilutes, or otherwise violates any intellectual property right, privacy right, publicity right, contractual right, or other right of any person;
• is unlawful, fraudulent, deceptive, defamatory, harassing, abusive, threatening, hateful, obscene, discriminatory, or otherwise harmful;
• uploads, stores, transmits, or distributes malware, spyware, ransomware, harmful code, malicious scripts, corrupted files, or any material designed to disable, damage, intercept, exfiltrate, or disrupt systems or data;
• accesses or attempts to access accounts, data, systems, or environments without authorisation;
• probes, scans, tests, or circumvents the security or authentication measures of the Platform or any related system;
• reverse engineers, decompiles, disassembles, copies, replicates, frames, mirrors, or otherwise attempts to derive source code, underlying ideas, datasets, model weights, prompts, workflows, or algorithms, except to the limited extent expressly permitted by non-excludable law;
• uses bots, scrapers, spiders, crawlers, harvesting tools, automation scripts, or extraction mechanisms to access, index, monitor, copy, or collect data, content, or outputs from the Platform except as expressly authorised in writing;
• overloads, disrupts, interferes with, or degrades the Platform or any network or system used to provide it;
• uses the Platform to develop, benchmark, train, fine-tune, validate, or improve a competing product or service without our prior written consent;
• resells, sublicenses, rents, leases, time-shares, or otherwise commercially exploits the Platform except as expressly permitted by an applicable commercial agreement;
• circumvents contractual seat limits, usage controls, subscription restrictions, geographic restrictions, or service limitations;
• uses the Platform for unauthorised surveillance, spam, phishing, identity fraud, harassment, or impersonation;
• submits information that you do not have the legal right to use, process, or disclose; or
• encourages, assists, or enables any other person to do any of the foregoing.

12. Monitoring, Enforcement, and Investigations

We do not undertake a general obligation to monitor all user activity; however, we reserve the right, to the extent permitted by applicable law, to monitor usage, review content, investigate conduct, preserve records, and take any action we reasonably consider necessary to:

• operate and secure the Platform;
• prevent abuse, spam, fraud, or unlawful activity;
• enforce these Terms and other policies;
• protect users, third parties, or the Company;
• comply with law, regulation, court orders, law enforcement requests, or governmental directions.

Without limiting other rights, we may remove content, restrict features, suspend integrations, throttle usage, freeze accounts, or terminate access where we reasonably believe a violation has occurred or may occur.

13. Intellectual Property Rights in the Platform

The Platform, including all software, code, interfaces, workflows, features, visual elements, design systems, databases, architecture, models, documentation, website content, compilations, know-how, trade secrets, trademarks, service marks, logos, brand features, and all related intellectual property rights, are and shall remain the exclusive property of KoshaX and/or its licensors.

Except for the limited right to use the Platform in accordance with these Terms, no rights, title, or interest in or to the Platform are transferred or licensed to you by implication, estoppel, exhaustion, or otherwise.

You shall not remove, alter, conceal, or obscure any proprietary notice, trademark, copyright, attribution, or technical identifier appearing on or in the Platform.

Any usage rights granted to you are limited, non-exclusive, non-transferable, non-sublicensable, and revocable, and are granted solely for your internal, lawful, and authorised use of the Services in accordance with your subscription and these Terms.

14. Feedback and Suggestions

If you provide comments, ideas, feature requests, enhancement suggestions, evaluations, reports, feedback, or recommendations regarding the Platform or any Services (collectively, "Feedback"), you grant KoshaX a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right and licence to use, reproduce, adapt, disclose, commercialise, exploit, and otherwise act upon such Feedback for any purpose without restriction, attribution, or compensation to you, provided that we are not required to publicly identify you as the source unless we choose to do so; provided further that this licence does not extend to any Feedback that is expressly identified by you as confidential at the time of submission, or that incorporates your proprietary trade secrets, without your prior written consent.

15. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, disclose, and otherwise process personal information.

To the extent you provide or make available personal data through the Platform, you acknowledge and agree that:

• you have the necessary rights, permissions, notices, and legal bases to enable such processing;
• the Company may process such information in accordance with these Terms, the Privacy Policy, and applicable law;
• where the Platform provides collaboration, sharing, or integration features, you are responsible for configuring access appropriately;
• you remain responsible for your own compliance obligations as a controller, business user, or data provider, where applicable.

If a separate data processing agreement, enterprise contract, or privacy addendum is executed between you and the Company, then such agreement shall prevail to the extent of any conflict with these Terms in relation to data processing matters.

16. Confidentiality of Non-Public Information

In the course of using the Platform, each party (in its capacity as a disclosing party, the "Disclosing Party") may disclose to the other party (in its capacity as a receiving party, the "Receiving Party") non-public business, technical, commercial, security, product, or operational information that is designated as confidential or that ought reasonably to be understood to be confidential by its nature and the circumstances of disclosure ("Confidential Information").

The Receiving Party shall:

• use Confidential Information solely for purposes related to the lawful use, provision, or evaluation of the Services;
• protect such Confidential Information with at least reasonable care, and no less than the degree of care it uses to protect its own similar information;
• not disclose such Confidential Information to any third party except to employees, advisors, contractors, or service providers who have a need to know and are bound by obligations of confidentiality;
• promptly notify the Disclosing Party, where legally permissible, of any unauthorised disclosure or access.

Confidential Information does not include information that the Receiving Party can demonstrate: (i) was already lawfully known without confidentiality obligation; (ii) becomes publicly available without breach; (iii) is lawfully received from a third party without breach; or (iv) is independently developed without use of the Disclosing Party's Confidential Information.

Where disclosure is required by law, court order, or governmental process, the Receiving Party may make such disclosure to the extent legally required, provided that, where legally permissible, it gives prior notice to the Disclosing Party.

Confidentiality obligations under this Section shall survive the termination or expiry of these Terms for a period of five (5) years, except in relation to trade secrets, which shall be maintained as confidential for so long as they remain trade secrets under applicable law.

17. Service Availability, Maintenance, and Support

We strive to provide reliable Services, but we do not guarantee that the Platform will be uninterrupted, error-free, secure, timely, or fully available at all times. Access may be affected by maintenance, updates, feature releases, incidents, third-party failures, network outages, force majeure events, security threats, compatibility issues, or other causes.

We may perform scheduled or emergency maintenance, updates, patches, upgrades, migrations, or modifications at any time. Unless expressly provided in a separate service level agreement executed in writing, no uptime commitment, support response time, disaster recovery obligation, or support tier shall apply.

18. Data Retention, Backup, and Deletion

You acknowledge that cloud-based and software services inherently involve risks of deletion, corruption, alteration, unavailability, or loss of data. While we may use measures that we consider appropriate for service continuity and data integrity, we do not guarantee that User Content or account data will never be lost, corrupted, or irretrievable.

Accordingly:

• you are solely responsible for maintaining independent backups of all information that is important to you;
• you should not rely on the Platform as your sole repository for critical records, deadlines, or business continuity data unless otherwise expressly agreed in writing;
• we may retain, archive, delete, anonymise, or de-identify User Content and account data in accordance with our retention practices, legal obligations, technical requirements, and Privacy Policy;
• following account deletion, subscription expiry, termination, or inactivity, some or all data may become inaccessible and may be permanently deleted after a retention period of ninety (90) days ("Retention Period"). Following expiry of the Retention Period, User Content may be permanently and irreversibly deleted from active systems within thirty (30) days, subject to backup purge schedules and any legal hold obligations.

We shall have no liability for any deletion, destruction, damage, corruption, loss, or failure to store or retrieve any data, except to the extent caused solely by our wilful misconduct and where such liability cannot be excluded under applicable law.

19. Communications and Electronic Notices

By creating an account, using the Platform, or providing contact details, you consent to receive communications from us electronically, including by email, in-app notifications, dashboard notices, SMS, push notifications, or other digital means, where applicable.

These communications may include:

• service announcements;
• security alerts;
• billing notices;
• legal notices;
• product updates;
• support messages;
• administrative communications.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, subject to applicable law. You are responsible for keeping your contact details current and for checking your account and registered email address regularly.

20. Suspension and Termination

You may stop using the Platform at any time and may cancel your subscription in accordance with the applicable cancellation process and billing terms.

We may, with or without prior notice where reasonably necessary, suspend, restrict, disable, or terminate your access to all or any part of the Platform if:

• you breach these Terms or any other applicable policy;
• payment is overdue or chargebacks/reversals occur;
• we reasonably suspect fraud, abuse, unlawful conduct, or security risk;
• required by law, regulation, court order, or governmental authority;
• your use threatens the integrity, performance, or security of the Platform or other users;
• a Third-Party Service essential to your access becomes unavailable;
• we discontinue the relevant Service, product line, plan, or regional offering.

Upon termination or suspension:

• your right to access and use the affected Services ceases immediately to the extent specified;
• we may deactivate credentials and restrict access to User Content;
• accrued rights, payment obligations, disclaimers, exclusions, indemnities, and provisions intended by nature to survive shall survive.

Termination shall not prejudice any rights or remedies accrued prior to termination.

21. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, BETA SERVICES, OUTPUTS, CONTENT, INTEGRATIONS, AND ALL RELATED SERVICES ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS.

KOSHAX AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PARTNERS DISCLAIM ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, AND GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPATIBILITY, AVAILABILITY, SECURITY, RELIABILITY, QUALITY, TIMELINESS, PERFORMANCE, OR RESULTS.

Without limitation, we do not warrant that:

• the Platform will meet your requirements or expectations;
• the Platform will be uninterrupted, secure, error-free, or free from harmful components;
• any data, output, reminder, summary, classification, alert, or recommendation will be accurate, complete, current, or reliable;
• defects will be corrected;
• the Platform will preserve or maintain any data without loss;
• the Platform is suitable for compliance with any specific law, industry standard, record-keeping requirement, or regulated use case.

No oral or written information or advice given by us shall create any warranty unless expressly set out in a written agreement signed by an authorised representative of the Company.

22. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall KoshaX, its affiliates, founders, directors, officers, employees, advisors, contractors, licensors, suppliers, resellers, or service providers be liable for any:

• indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages;
• loss of profits, revenue, business, opportunity, contracts, goodwill, reputation, or anticipated savings;
• loss, corruption, inaccuracy, or unavailability of data or content;
• business interruption, downtime, service failure, or procurement of substitute services;
• personal decisions, missed deadlines, missed reminders, task failures, or reliance losses arising from Outputs or service functionality;
• third-party claims arising from your content, integrations, or conduct,

whether arising in contract, tort (including negligence), strict liability, statute, misrepresentation, restitution, or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit liability to the extent such liability cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct where non-excludable.

23. Indemnity

You agree to defend, indemnify, and hold harmless KoshaX, its affiliates, licensors, service providers, and each of their respective officers, directors, employees, consultants, and agents from and against any and all claims, actions, proceedings, demands, liabilities, damages, judgments, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your use of or access to the Platform;
• your User Content;
• your breach of these Terms or any applicable law;
• your violation of any rights of a third party;
• your misuse of Outputs or Third-Party Services;
• your negligence, misconduct, fraud, or wilful act or omission.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate fully with us.

24. Force Majeure

KoshaX shall not be liable for any delay, failure, interruption, degradation, or non-performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, labour disputes, war, terrorism, civil unrest, riots, sabotage, cyberattacks, denial-of-service attacks, internet or telecommunications failures, hosting outages, cloud provider failures, utility failures, embargoes, government action, regulatory restrictions, changes in law, or failures of third-party service providers.

25. Compliance with Laws and Export Restrictions

You shall use the Platform in compliance with all applicable laws, regulations, and governmental requirements, including laws relating to privacy, data protection, intellectual property, consumer protection, anti-spam, export controls, sanctions, anti-corruption, and digital conduct.

You represent and warrant that you are not located in, organised under the laws of, ordinarily resident in, or owned or controlled by any person or entity located in any country or jurisdiction subject to comprehensive sanctions or embargoes applicable to the Services, and that you are not identified on any applicable restricted party list where such access would be unlawful.

26. Modifications to the Platform and Terms

We may from time to time modify, enhance, update, replace, withdraw, or discontinue any feature, functionality, content, plan, integration, workflow, or part of the Platform.

We may also amend these Terms from time to time. If we make material changes, we may provide notice through the Platform, by email, or by other reasonable means. Unless otherwise stated, revised Terms shall become effective upon posting or on the effective date specified in the notice.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of such revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

27. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Platform, including any question regarding its existence, validity, interpretation, breach, or termination, shall first be attempted to be resolved through good-faith discussions between the parties. Written notice of dispute must be delivered to compliance@koshax.com and must specify in reasonable detail the nature of the dispute, the relevant provisions of these Terms, and the relief sought.

If the dispute is not resolved within thirty (30) days of written notice, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.

Notwithstanding the foregoing, KoshaX shall be entitled to seek interim or injunctive relief, including for protection of intellectual property, confidential information, security interests, or misuse of the Platform, before any court of competent jurisdiction.

Subject to the arbitration clause above, courts at Delhi shall have jurisdiction for the purposes of interim relief, enforcement of arbitral awards, and matters not capable of arbitration.

28. General Provisions

28.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form, subscription document, enterprise agreement, or supplemental terms, constitute the entire agreement between you and the Company concerning the subject matter and supersede all prior or contemporaneous understandings, communications, or agreements relating thereto.

28.2 Order of Precedence

If there is any conflict between these Terms and a separately executed written agreement between you and the Company, the separately executed written agreement shall prevail to the extent of the conflict.

28.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it enforceable.

28.4 Waiver

No failure or delay by the Company in exercising any right, power, or remedy shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise.

28.5 Assignment

You may not assign, transfer, novate, delegate, or otherwise dispose of these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate, successor, acquirer, or in connection with a merger, corporate restructuring, sale of assets, financing, or change of control.

28.6 No Partnership or Agency

Nothing in these Terms creates any agency, partnership, joint venture, employment, fiduciary, or franchise relationship between you and the Company.

28.7 No Third-Party Beneficiaries

Except as expressly stated otherwise, these Terms do not confer any rights upon any person other than the parties and their permitted successors and assigns.

28.8 Survival

Any provision which by its nature should survive termination or expiry, including provisions relating to intellectual property, confidentiality, disclaimers, liability limitations, indemnity, governing law, dispute resolution, accrued payment obligations, and enforcement, shall survive.

28.9 Contact Information

If you have any questions, notices, or legal communications regarding these Terms, you may contact us at:

KoshaX Technologies Private Limited
WeWork Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar (South Delhi), New Delhi, South Delhi- 110017, Delhi
Email: compliance@koshax.com
Website: https://www.koshax.com